FAQ: ALL YOU NEED TO KNOW AND MORE

Our primary service areas are Manayunk, Roxborough, Andorra, East Falls, Chestnut Hill, Bala Cynwyd, Conshohocken, Mt. Airy and Lafayette Hill, but please feel free to call if your area is not listed to see if we can accommodate you.

By allowing your pets to stay in the comfort of their own home and surroundings you will minimize the emotional stress on your pet during your absence. Your pet will be kept on a familiar routine and given individual attention. They can sleep in their own bed, eat from their own bowl and watch over their neighborhood too.

Visits include everything your pet needs to keep them safe, happy and engaged. This would include a walk, playtime, fresh water and of course lots of love and affection. During our meet and greet we work with you to set up a personalized pet care plan.

During our initial visit we will discuss with you how many visits a day would be best for your pet. Normal pet visits are between 8am and 7pm.

The security of your home and pets is our top priority. As a free additional service we bring in your mail, newspaper, packages and rotate lighting giving your home the appearance it is occupied.

When you complete your client profile we gather contact information, including your designated emergency contact. If you are unreachable and your emergency contact is not responding to our phone calls, it is our responsibility to seek care for your pet or secure your home. If a vet visit is necessary, we will take your pet to your regular vet. If your regular vet’s office is closed, we will take your pet to a nearby 24-hour emergency veterinary.

Living here you already know we have our fair share of extremes regarding weather. From extreme heat and humidity, to snow, ice and flooding and even the occasional tornado. We do our best to complete all scheduled visits keeping in mind the safety of everyone.

We want your time away to be worry-free. Every visit to your home is documented in writing by your sitter detailing what happened at each visit, but we also welcome phone calls or emails. A puppy report will be waiting for you to tell you all about your pups adventures that day.

Payment is due at the time of service. Cash, check and credit cards are accepted. Checks that are returned will incur a $40 fee.

Please let us know by 9:00am on the day that you are canceling your appointment. If less notice is given you will be charged for half of the visit.

We require that you place two tested keys in your lock box to prevent lockouts. If a key does not work or your sitter locks themselves out they need immediate access to your home to care for your pets. If they are locked out because only one key was placed in the lock box and something happened to it, they will contact a locksmith and you will be charged the lockout fee.